All devices offered by Gymio are covered by a warranty according to the warranty package selected by the Customer at the time of purchase. If no warranty package is selected, the device is automatically covered by the Comfort Warranty package.

Detailed terms and conditions of the Comfort, Premium, and Max warranty packages are available on the product pages in the “WARRANTY” section. Before purchasing, we encourage Customers to review the full scope of coverage and services provided under each warranty package.

SERVICE

As the manufacturer of Gymio products, we provide our Customers with professional service support and access to spare parts for all offered models. Thanks to full control over the production and service processes, we are able to guarantee fast and efficient after-sales support.

Rules for Warranty Repairs with On-Site Service

1. To schedule a service visit, the Customer must contact Gymio Service:
   1. Phone: +48 71 727 62 60
   2. E-mail: gymio@gymiosport.com
2. The date of the service visit is arranged individually with the Customer.
3. The Customer is required to provide the service technician with access to the device at the agreed time and location of use. 
4. If the Customer needs to reschedule the visit, Gymio Service must be informed at least 2 business days in advance. 
5. The service visit includes diagnostics and repair of the device at the place of use, provided that the repair can be carried out on-site. 
6. If the defect cannot be repaired on-site for technical reasons, Gymio Service will inform the Customer that the repair must be carried out under the door-to-door service procedure.
7. If the Customer is absent, fails to provide access to the device, or does not cancel the appointment within the required notice period, the service visit shall be considered used and the Customer may be charged for the technician's travel costs.

Rules for Warranty Repairs Under the Door-to-Door System

1. During the basic warranty period, repairs may also be carried out under the door-to-door service system. 
2. The choice between an on-site repair and a door-to-door repair belongs to the Customer, provided that both service options are available under the selected warranty package. 
3. To request a door-to-door repair, the Customer must contact Gymio Service:
   1. Phone: +48 71 727 62 60
   2. E-mail: gymio@gymiosport.com
4. The device being shipped must be complete, clean, and properly secured against transport damage.
5. For the following models:
   1. RUN FLEX GMTF
   2. RUN PRO FF GMTP
   3. RUN ELITE GMTE
   4. RUN ELITE SUPREME GMTE2
6. transportation is carried out exclusively on a pallet due to the weight and dimensions of the equipment. 
7. The courier has the right to refuse collection of a device that has not been prepared in accordance with transportation requirements or is not placed on a pallet. 7. After a warranty claim has been accepted, Gymio Service provides the Customer with detailed instructions on how to prepare and secure the device for transport. 
8. The Customer is required to follow these instructions before the scheduled collection date. 
9. A completed warranty card must be enclosed with the shipment, and the provided shipping label must be attached to the package. 
10. The Customer may also deliver the device personally to the service center:

Kraina OZE Sp. z o.o. – Gymio Service
Żmigrodzka 242D
51-131 Wrocław
Poland

WARRANTY FAQ

How long is the warranty period for Gymio devices?

The warranty for Gymio devices is valid for a minimum period of 24 months and depends on the warranty package selected by the Customer. The standard warranty package, referred to as “COMFORT”, provides 24 months of coverage from the date of purchase, with the option to extend the warranty under the Premium and Max packages. These packages may include additional months of warranty coverage.

What are the differences between the Standard, Comfort, Premium and Max warranty packages?

The warranty packages differ in the length of coverage and the scope of service support provided.

COMFORT includes a 24-month warranty, the possibility of repairs under the door-to-door service system, and 36 months of access to free spare parts and self-repair instructions.

PREMIUM extends the COMFORT package by adding on-site service visits at the Customer's location.

MAX is the most comprehensive warranty package, offering an extended 36-month warranty period with on-site service support and up to 60 months of access to free spare parts.

How do I report a device malfunction?

To report a malfunction, please contact Gymio Service by phone at +48 71 727 62 60 or by e-mail at gymio@gymiosport.com.

When submitting a claim, please provide:

• the purchase invoice number,
• the device model,
• a description of the issue,
• photographs or a video showing the defect, if possible.

After reviewing the claim, Gymio Service will provide further instructions and propose the appropriate repair method in accordance with the Customer's warranty package.

Can I repair the device myself?

Yes. For selected faults, Gymio Service may, with the Customer's consent, send the necessary spare parts together with detailed replacement instructions. Self-repair often allows the issue to be resolved more quickly and eliminates the need to transport the device to the service center.If the Customer does not agree to self-repair, or if the nature of the fault requires intervention by a technician or shipment of the device to the Gymio Service Center, the repair will be carried out in accordance with the conditions of the selected warranty package.

Are spare parts free of charge during the warranty period?

Yes. For defects covered by the warranty, all spare parts required to perform the repair are provided free of charge throughout the warranty period, according to the terms of the selected warranty package. This applies both to repairs performed by Gymio Service and to repairs carried out by the Customer with the approval of Gymio Service.

How should I prepare the device for door-to-door collection?

Before the courier collects the device, it should be disconnected from the power supply, cleaned, and properly secured for transportation. After a warranty claim is submitted, Gymio Service will provide detailed instructions regarding packaging and preparation of the device for shipment. For products such as treadmills, transportation is carried out exclusively on a pallet due to their weight and dimensions. A completed warranty card must be enclosed with the shipment, and the provided shipping label must be attached to the package. Devices that are not properly prepared may be refused collection by the carrier.

Can I deliver the device to the service center myself?

Yes. Customers may personally deliver their device to the Gymio Service Center. Before doing so, the Customer must first contact Gymio Service to report the fault and receive further instructions. The device should be complete and clean when delivered.

What happens if an on-site repair is not possible?

If a repair cannot be completed at the place of use due to technical reasons, Gymio Service will arrange further repair under the door-to-door service procedure. This includes collection of the device from the Customer, repair at the service center, and return shipment to the Customer after the repair has been completed. The Customer will be informed of all subsequent steps and provided with instructions on how to prepare the device for transportation.