Frequently asked questions

No, you do not need to register. You can shop at Gymio without creating an account. Simply choose a product, add it to your basket and provide the details needed to process your order.

Of course! Contact our team. We will be happy to help you choose the right fitness equipment and guide you through the ordering process.

Yes, you can request a VAT invoice for purchases from Gymio. Enter your billing details when placing your order, including your tax identification number (NIP) if you are buying for a business.

Yes, you can request a change of delivery address if your order has not yet been dispatched. Contact our team with your order number and the new address.

Order updates will be sent to the email address you provided at checkout. If you have a Gymio account, you can also view your order history after signing in. Contact our team if you have any questions.

For equipment in stock, order processing and delivery usually take a total of 2 to 5 working days. You can find the estimated lead time on the product page.

Yes. A discount code can also be applied to a product at a sale price, provided that the product is eligible under the code’s terms. Only one discount code can be used per order.

Yes! You can buy fitness equipment from Gymio with 0% instalments as part of available promotional offers. Choose your product and check the financing options at checkout. Instalment terms depend on the current offer and the finance provider’s approval.

Of course! We will be happy to help you choose fitness equipment suited to your needs, abilities and training goals. Contact our team by phone or email for advice on the right model.

Yes! Gymio offers additional warranty packages with extended coverage and extra service benefits. You can find the available options and full terms on the product page.

Yes, you can collect your order from our office in Wrocław after paying online. Before collecting it, contact our Customer Service team by phone or email to arrange a time and confirm the exact collection location.

Our online shop offers the following payment methods:

• Instant bank transfer
• BLIK
• Direct bank transfer
• PayU online payment
• Card payment via PayU
• Pay later with PayPo
• PayU instalments

No, payment on collection is not available. You must pay for your order online before collecting it. Once you have paid, contact our Customer Service team to arrange collection.

You can report a problem by phone or email by contacting Gymio Service.

Contact details:

• Phone: +48 71 727 62 60
• Email: gymio@gymiosport.com

Once we receive your report, our service team will assess the problem and contact you with the next steps for repair, in line with the terms of your chosen warranty package.

If the product you purchased does not meet your expectations, you can withdraw from the purchase within 14 days of receiving your order without giving a reason. Simply let us know your decision, then send the product back following the instructions provided. Once we have received and checked the returned goods, we will issue a refund in accordance with applicable law. For more information, visit: Returns and complaints

Once your order has been dispatched, you will receive a tracking number that you can use to check its status on the carrier’s website.

The delivery cost depends on the type and size of the product ordered. The exact amount will be shown in your basket at checkout, before you pay.

The courier will deliver your order to the address provided at checkout. Delivery is made to the first access barrier, such as the building entrance or the boundary of your property (kerbside delivery).

The driver is not required to carry heavy or bulky items into your flat, house, office or garden. We recommend checking the delivery terms before purchasing.

Gymio also ships orders to selected countries outside Poland. If you would like international delivery, contact our team to confirm availability and the delivery cost.

We offer GEIS courier delivery for fitness equipment.

We do not currently offer a service to carry equipment inside or upstairs to your door.

The courier may call you before delivery, but this is not guaranteed. If you need information about a planned delivery, contact our team. At your request, on the delivery day we can share the courier’s phone number so you can contact them directly, provided the carrier makes it available to us.

Weekend delivery is not available.

If you need delivery on a particular date, contact our team before placing your order. We will check the available options. Please note that the final delivery date depends on the carrier.

You can find useful information in the description on each product page. You can also contact us by phone or email. Our contact details are in the “Contact” section.

Visit our GymioSport showroom at ul. Żmigrodzka 242D, 51-131 Wrocław, Poland.

Our products require some assembly due to their size and design. A user manual is available to download from each product page in the Gymio Sport online shop.

Everyone trains differently, so our treadmills are designed for different goals and spaces. Whether you want a relaxed walk while working or an intense run, you can find equipment that matches your pace. The main differences to consider are:

• Maximum speed and power: From the compact WalkLite walking treadmill, designed for brisk walking, to full-size training treadmills suitable for running.
• Design and folding: All our models save space, and some can easily slide flat under a bed.
• Running surface: Larger models offer a wider running belt for greater freedom and comfort with longer strides, while smaller treadmills are ideal for compact spaces.

Tip: Check the specification table on each product page, compare the features and choose the model that best suits your home training routine.

Regular care helps keep your treadmill in good condition for longer and ensures quiet, smooth operation during every workout. You do not need specialist tools — just a few simple tasks carried out regularly.

What should you remember?

• Lubricate the running beltApply silicone oil beneath the running belt periodically. Proper lubrication reduces friction, protects the drive components and helps the equipment run smoothly.
• Check belt tension and alignmentRegularly check that the running belt is correctly tensioned and centred. This helps keep your workouts safe and the treadmill running evenly.
• Keep the equipment cleanAfter a workout, wipe the belt and casing with a soft, slightly damp cloth. Avoid strong detergents and try not to place the treadmill in very dusty areas.
• Follow the manufacturer’s instructionsThe user manual supplied with the equipment contains detailed guidance on maintenance, lubrication intervals and belt adjustment.

No. Modern electric treadmills are designed to use energy efficiently, so everyday use does not usually result in high electricity bills. During walking or moderate running, the equipment uses only part of its maximum power. In practice, this means the cost of a single workout is low.

What should you know?

• Low energy use during everyday workoutsUnder normal use, a treadmill consumes considerably less energy than you might expect. A half-hour workout typically costs only a few tenths of a Polish złoty.
• Maximum power does not mean constant energy useThe value listed in the specifications indicates maximum power consumption, reached only under the most demanding conditions, such as acceleration or running at top speed.
• An efficient modern motorThe motors used in Gymio treadmills are optimised for home use, delivering smooth operation while limiting energy consumption.
• Regular workouts without high running costsEven with frequent treadmill use, monthly electricity costs remain low, so you can train comfortably without a substantial increase in your electricity bills.

Yes. Modern home treadmills are designed to work well in flats and apartment buildings. They combine compact dimensions with quiet operation, taking up little space while providing comfortable workouts.

What are the benefits?

• Space savingMany Gymio models fold away after a workout and can be stored under a bed, behind a sofa or against a wall. This is particularly useful in smaller flats.
• Quiet operationModern motors and cushioning systems help reduce the noise and vibration produced when walking or running.
• Comfort for your household and neighboursThe treadmill’s design and cushioning ensure smooth operation and significantly reduce vibration transferred to the floor, allowing you to train at different times of day without excessive noise.
• Ideal for everyday exerciseA home treadmill lets you stay active regardless of the weather or season, without taking up valuable floor space once your workout is over.

You can find explanations of error messages in the product manual. If you are unsure, contact us.

The Gymio warranty covers material and manufacturing defects, as well as faults that occur during proper use, subject to the warranty terms. Depending on your chosen package, coverage may include repairs, replacement of faulty parts and additional service benefits. The exact scope of coverage depends on the warranty package selected.

Each Gymio treadmill is covered by the warranty package selected at purchase. The Komfort package is included as standard, with the option to extend coverage to Premium or Max. Depending on the package, you receive not only a longer coverage period but also extra benefits, such as service visits to your home. Full details of each package are available in the “Warranty” section of the product page, so you can choose the option that best suits your needs and train with peace of mind.

No. An additional warranty package can only be selected and purchased when placing your order. It cannot be added after purchase, even if the equipment has not yet been used.

The warranty does not cover damage caused by misuse, physical damage caused by the user, inadequate maintenance or use contrary to the user manual. It also excludes normal wear and tear of consumable parts, unless the damage results from a manufacturing defect. Full exclusions are listed in the warranty terms supplied with the product.

Yes. The Gymio warranty also covers replacement parts when their failure results from a fault covered by the warranty. The coverage period for parts depends on the warranty package selected. Extended packages provide additional protection for replacement parts in accordance with their terms.

If your Gymio equipment is not working properly, contact our service team. Send your order number, a description of the fault and, if possible, photos or a short video showing the problem. Our team will assess your report and explain the next steps.

Yes. Depending on the type of fault and your warranty package, a repair at your home may be possible. Our service team will agree the repair arrangements with you individually.

Yes, some faults can be resolved by replacing a part yourself. After consulting our service team, we may send you the appropriate replacement part with instructions. Please agree the repair with our team before starting any work.

If your Gymio equipment breaks down after the warranty expires, contact our service team. We will help identify the cause and check the available repair options or suitable replacement parts.

You can contact our team for technical support after your warranty expires. We will check whether a paid repair is possible, confirm replacement part availability and explain any service costs.

Yes, spare parts are available for Gymio equipment. Contact our service team with the model name and the name or description of the part you need. We will check availability and provide a price.