Withdrawal from the Agreement If

• in principle, you have the right to withdraw from the distance contract.

You can withdraw from the agreement by submitting a statement of withdrawal from the agreement to us, for example, by sending an email to: gymio@gymiosport.com

Return the returned item to us immediately at the address: ul. Żmigrodzka 242D, 51-131 Wrocław, but no later than 14 days from the day you withdrew from the agreement.

You can withdraw from the agreement within 14 days.

The fourteen-day period for withdrawal from the agreement begins:

for an agreement under which we transfer the item, being obliged to transfer its ownership - from the date of taking possession of the item by you or a third party indicated by you other than the carrier, and in the case of an agreement covering several items that are delivered separately, in batches or in parts - from the date of taking possession of the last item, batch or part by you or a third party indicated by you other than the carrier, for digital content - from the date of conclusion of the agreement. Sending a statement before the deadline is sufficient to meet the deadline.

We will refund your payments, including the cost of delivering the item, based on the rules specified in the regulations, immediately, but no later than 14 days from the day we receive your statement of withdrawal from the agreement.

We may withhold the reimbursement of payments received from you until we receive the item back or until you provide proof of sending it back, whichever comes first.

Remember that the right to withdraw from a distance contract does not apply to you, among others, in relation to an agreement:

in which the subject of the performance is a non-prefabricated item, manufactured according to your specification or serving to satisfy your individual needs, where the subject of the performance is an item subject to rapid deterioration or having a short shelf life, where the subject of the performance is an item delivered in a sealed package, which cannot be returned once opened due to health protection or hygiene reasons, if the packaging was opened after delivery, where the subject of the performance is audio or visual recordings or computer programs delivered in a sealed package, if the packaging was opened after delivery, for the delivery of digital content that is not stored on a tangible medium, if the performance has begun with your explicit consent before the end of the withdrawal period and after informing you by us about the loss of the right to withdraw from the agreement. Detailed information on withdrawal from the agreement can be found in our Sales Regulations.

Complaints

If the goods purchased from us turn out to be defective, you have the right to lodge a complaint based on warranty. The complaint is best submitted to the email address: gymio@gymiosport.com or by post to the address ul. Żmigrodzka 242D, 51-131 Wrocław.

The defective goods should be sent to the address: ul. Żmigrodzka 242D, 51-131 Wrocław

In connection with the defect, you may demand:

replacement of the item free from defects, removal of the defect, or submit a statement of:

price reduction, withdrawal from the agreement - in the case of a significant defect. We are liable to you for defects found within two years from the date of issuing the item.

As a rule, you can file a complaint within one year from the date of noticing the defect, but the time limit for filing a complaint cannot expire before the end of the seller's liability period.

Your complaint will be considered (responded to) within 14 days from the date of receiving your complaint.

More information about complaints can be found in our Sales Regulations.