WARRANTY

All devices offered by Gymio are covered by a warranty according to the warranty package selected by the Customer at the time of purchase. If no warranty package is selected, the device is automatically covered by the Comfort Warranty package.

Detailed terms and conditions of the Comfort, Premium, and Max warranty packages are available on the product pages in the “WARRANTY” section. Before purchasing, we encourage Customers to review the full scope of coverage and services provided under each warranty package.

SERVICE

As the manufacturer of Gymio products, we provide our Customers with professional service support and access to spare parts for all offered models. Thanks to full control over the production and service processes, we are able to guarantee fast and efficient after-sales support.

Rules for Warranty Repairs with On-Site Service

To schedule a service visit, the Customer must contact Gymio Service:
1. Phone: +48 71 727 62 60
2. E-mail: gymio@gymiosport.com
The date of the service visit is arranged individually with the Customer.
The Customer is required to provide the service technician with access to the device at the agreed time and location of use.
If the Customer needs to reschedule the visit, Gymio Service must be informed at least 2 business days in advance.
The service visit includes diagnostics and repair of the device at the place of use, provided that the repair can be carried out on-site.
If the defect cannot be repaired on-site for technical reasons, Gymio Service will inform the Customer that the repair must be carried out under the door-to-door service procedure.
If the Customer is absent, fails to provide access to the device, or does not cancel the appointment within the required notice period, the service visit shall be considered used and the Customer may be charged for the technician's travel costs.

Rules for Warranty Repairs Under the Door-to-Door System

During the basic warranty period, repairs may also be carried out under the door-to-door service system.
The choice between an on-site repair and a door-to-door repair belongs to the Customer, provided that both service options are available under the selected warranty package.
To request a door-to-door repair, the Customer must contact Gymio Service:
1. Phone: +48 71 727 62 60
2. E-mail: gymio@gymiosport.com
The device being shipped must be complete, clean, and properly secured against transport damage.
For the following models:
1. RUN FLEX GMTF
2. RUN PRO FF GMTP
3. RUN ELITE GMTE
4. RUN ELITE SUPREME GMTE2
transportation is carried out exclusively on a pallet due to the weight and dimensions of the equipment.
The courier has the right to refuse collection of a device that has not been prepared in accordance with transportation requirements or is not placed on a pallet. 7. After a warranty claim has been accepted, Gymio Service provides the Customer with detailed instructions on how to prepare and secure the device for transport.
The Customer is required to follow these instructions before the scheduled collection date.
A completed warranty card must be enclosed with the shipment, and the provided shipping label must be attached to the package.
The Customer may also deliver the device personally to the service center:

Kraina OZE Sp. z o.o. – Gymio Service
Żmigrodzka 242D
51-131 Wrocław
Poland

WARRANTY FAQ

How long is the warranty period for Gymio devices?

The warranty for Gymio devices is valid for a minimum period of 24 months and depends on the warranty package selected by the Customer. The standard warranty package, referred to as “COMFORT”, provides 24 months of coverage from the date of purchase, with the option to extend the warranty under the Premium and Max packages. These packages may include additional months of warranty coverage.

What are the differences between the Standard, Comfort, Premium and Max warranty packages?

The warranty packages differ in the length of coverage and the scope of service support provided.

COMFORT includes a 24-month warranty, the possibility of repairs under the door-to-door service system, and 36 months of access to free spare parts and self-repair instructions.

PREMIUM extends the COMFORT package by adding on-site service visits at the Customer's location.

MAX is the most comprehensive warranty package, offering an extended 36-month warranty period with on-site service support and up to 60 months of access to free spare parts.

How do I report a device malfunction?

To report a malfunction, please contact Gymio Service by phone at +48 71 727 62 60 or by e-mail at gymio@gymiosport.com.

When submitting a claim, please provide:

the purchase invoice number,
the device model,
a description of the issue,
photographs or a video showing the defect, if possible.

After reviewing the claim, Gymio Service will provide further instructions and propose the appropriate repair method in accordance with the Customer's warranty package.

Can I repair the device myself?

Yes. For selected faults, Gymio Service may, with the Customer's consent, send the necessary spare parts together with detailed replacement instructions. Self-repair often allows the issue to be resolved more quickly and eliminates the need to transport the device to the service center.If the Customer does not agree to self-repair, or if the nature of the fault requires intervention by a technician or shipment of the device to the Gymio Service Center, the repair will be carried out in accordance with the conditions of the selected warranty package.

Are spare parts free of charge during the warranty period?

Yes. For defects covered by the warranty, all spare parts required to perform the repair are provided free of charge throughout the warranty period, according to the terms of the selected warranty package. This applies both to repairs performed by Gymio Service and to repairs carried out by the Customer with the approval of Gymio Service.

How should I prepare the device for door-to-door collection?

Before the courier collects the device, it should be disconnected from the power supply, cleaned, and properly secured for transportation. After a warranty claim is submitted, Gymio Service will provide detailed instructions regarding packaging and preparation of the device for shipment. For products such as treadmills, transportation is carried out exclusively on a pallet due to their weight and dimensions. A completed warranty card must be enclosed with the shipment, and the provided shipping label must be attached to the package. Devices that are not properly prepared may be refused collection by the carrier.

Can I deliver the device to the service center myself?

Yes. Customers may personally deliver their device to the Gymio Service Center. Before doing so, the Customer must first contact Gymio Service to report the fault and receive further instructions. The device should be complete and clean when delivered.

What happens if an on-site repair is not possible?

If a repair cannot be completed at the place of use due to technical reasons, Gymio Service will arrange further repair under the door-to-door service procedure. This includes collection of the device from the Customer, repair at the service center, and return shipment to the Customer after the repair has been completed. The Customer will be informed of all subsequent steps and provided with instructions on how to prepare the device for transportation.

Order Processing Time

Each item, in the case of online payment or bank transfer, is dispatched after the funds are credited to our account. Shipments are delivered by courier companies - the delivery time depends on the carrier, type of shipment, and the recipient's address. Typically, this takes 1 to 3 working days for Poland.

Note! In the case of payment by bank transfer or credit card chosen by the customer, the order processing time is counted from the day the seller's bank account or settlement account is credited.

On the product information page, we provide an approximate time needed to prepare and dispatch the product. When purchasing multiple products, the longest of the given times applies.

Shipments sent by courier are usually delivered on the next working day after dispatch. The delivery time for pallet shipments may extend to 3 days. Personal pickup at the company's headquarters is possible by prior arrangement via email or phone.

Delivery Time and Costs

Delivery Time
The total order processing time (including delivery) is 2-5 working days - if the product is in stock. In other cases, please contact our store.

Delivery costs

The cost depends on the value and dimensions of the order. If possible, the entire order is shipped in one package, and the customer incurs one delivery cost.

Shipping in Poland via GEIS (gross):

Package up to 30kg - 29,99 PLN
Shipment up to 50kg - 39,99 PLN
Half-pallet - 49,99 PLN
Pallet - 59,99 PLN

Personal pickup at our headquarters st. Żmigrodzka 242D, 51-131 Wrocław

Payment methods

Online transfer

An electronic payment method supported by Paynow.

Available payment methods you can use to make a payment:

Payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro
Fast bank transfers: many banks
Blik

Bank transfer

A payment method for customers who prefer self-login to online banking, visiting a bank branch, or post office. After reserving the ordered goods, the customer receives by email the bank account number to which the correct amount should be transferred. Once the payment is credited to the bank account, the order is transferred to the warehouse for shipment.

Returns and Complaints

Withdrawal from the Agreement If

A) you are a consumer

B) you are a natural person, and the agreement you have concluded with us after December 31, 2020, is directly related to your business activity but does not have a professional nature

in principle, you have the right to withdraw from the distance contract.

You can withdraw from the agreement by submitting a statement of withdrawal from the agreement to us, for example, by sending an email to: gymio@gymiosport.com

Return the returned item to us immediately at the address: ul. Żmigrodzka 242D, 51-131 Wrocław, but no later than 14 days from the day you withdrew from the agreement.

You can withdraw from the agreement within 14 days.

The fourteen-day period for withdrawal from the agreement begins:

for an agreement under which we transfer the item, being obliged to transfer its ownership - from the date of taking possession of the item by you or a third party indicated by you other than the carrier, and in the case of an agreement covering several items that are delivered separately, in batches or in parts - from the date of taking possession of the last item, batch or part by you or a third party indicated by you other than the carrier, for digital content - from the date of conclusion of the agreement. Sending a statement before the deadline is sufficient to meet the deadline.

We will refund your payments, including the cost of delivering the item, based on the rules specified in the regulations, immediately, but no later than 14 days from the day we receive your statement of withdrawal from the agreement.

We may withhold the reimbursement of payments received from you until we receive the item back or until you provide proof of sending it back, whichever comes first.

Remember that the right to withdraw from a distance contract does not apply to you, among others, in relation to an agreement:

in which the subject of the performance is a non-prefabricated item, manufactured according to your specification or serving to satisfy your individual needs, where the subject of the performance is an item subject to rapid deterioration or having a short shelf life, where the subject of the performance is an item delivered in a sealed package, which cannot be returned once opened due to health protection or hygiene reasons, if the packaging was opened after delivery, where the subject of the performance is audio or visual recordings or computer programs delivered in a sealed package, if the packaging was opened after delivery, for the delivery of digital content that is not stored on a tangible medium, if the performance has begun with your explicit consent before the end of the withdrawal period and after informing you by us about the loss of the right to withdraw from the agreement. Detailed information on withdrawal from the agreement can be found in our Sales Regulations.

Complaints

If the goods purchased from us turn out to be defective, you have the right to lodge a complaint based on warranty. The complaint is best submitted to the email address: gymio@gymiosport.com or by post to the address ul. Żmigrodzka 242D, 51-131 Wrocław.

The defective goods should be sent to the address: ul. Żmigrodzka 242D, 51-131 Wrocław

In connection with the defect, you may demand:

replacement of the item free from defects, removal of the defect, or submit a statement of:

price reduction, withdrawal from the agreement - in the case of a significant defect. We are liable to you for defects found within two years from the date of issuing the item.

As a rule, you can file a complaint within one year from the date of noticing the defect, but the time limit for filing a complaint cannot expire before the end of the seller's liability period.

Your complaint will be considered (responded to) within 14 days from the date of receiving your complaint.

More information about complaints can be found in our Sales Regulations.

Store Newsletter Regulations

Store Newsletter Regulations

Gymiosport.com

Table of Contents:

§ 1 General Provisions

§ 2 Newsletter Service

§ 3 Processing of Personal Data

§ 4 Intellectual Property

§ 5 Complaints

§ 6 Termination of the Agreement

§ 7 Final Provisions

§ 1 General Provisions

1. The regulations describe the rules for providing the Newsletter service within the online store gymiosport.com (hereinafter referred to as "Newsletter Regulations"), operated by Kraina OZE Sp. z o.o. located at: Żmigrodzka 242D, 51-131 Wrocław, entered into the register of entrepreneurs of the National Court Register, kept by the District Court for Wrocław-Fabryczna in Wrocław, VI Economic Department of the National Court Register, under the KRS number: 0000765577, NIP: 8952198367, REGON 381975143.

§ 2 Newsletter Service

1. Subscription to the Newsletter and the conclusion of the agreement for its provision occurs by the Customer taking the following steps:

a) Providing an email address or mobile phone number in the designated place on the website of the online Store.

b) Giving consent to receive commercial information via the communication channel chosen by the Customer (email and/or phone) and accepting these Newsletter Regulations by ticking the appropriate checkbox or clicking a button expressing consent.

The subscription process is considered complete, and the agreement for the provision of the Newsletter is deemed concluded at the moment the Customer confirms the subscription, which occurs by performing the above-described actions.

2. Scope of the Newsletter service:

By subscribing to the Newsletter on the gymiosport.com website, the Customer agrees to:

a) Receiving commercial information sent electronically by gymiosport.com or its partners to the provided email address. This information may include, but is not limited to, current promotions, offers, discounts, and marketing campaigns related to products and services offered by gymiosport.com and its partners..

b) Receiving commercial information on the provided mobile phone number from gymiosport.com and its partners. Such information will pertain to products and services offered by gymiosport.com and its partners, especially current promotions, offers, discounts, and marketing campaigns.

3. Terms of Service

The Newsletter service is provided by gymiosport.com free of charge and for an indefinite period.

4. Customer Obligations

The Customer commits to:

a) Using the Newsletter in a manner consistent with applicable law, without infringing the rights of third parties, respecting the provisions of these Terms and Conditions, and the principles of social coexistence.

b) Providing gymiosport.com exclusively with true and current data, as well as all information necessary for the service's execution.

c) Promptly informing gymiosport.com of any changes to the data provided during the Newsletter subscription.

5. Technical Requirements

To use the Newsletter, the following are required:

A computer or other device with Internet access (for mobile applications – a portable device) with a minimum screen resolution of 1280 x 720 pixels.

An Internet browser: Chrome (version 94+), Internet Explorer (version 11+), Firefox (version 93+), Edge (version 94+), Safari (version 14+), Opera (version 80+), with JavaScript support and the ability to save cookies.

For the Newsletter sent via SMS, a mobile phone is required.

An active email address and/or mobile phone number.

6. Risks Associated with the Use of Electronic Service

Using the Newsletter is associated with typical Internet-related risks, such as unauthorized access to the Customer's data, their dissemination, or loss. gymiosport.com and the Customer commit to taking appropriate actions to minimize these risks.

§ 3 Processing of Personal Data

Data Controller

The data controller of the Customer's personal data is Kraina OZE sp. z o.o. Providing personal data is voluntary, but necessary to use the Newsletter service.

Privacy and Cookies Policy

All information concerning the processing of Customers' personal data, including rules regarding cookies, can be found in the Privacy Policy document available on the gymiosport.com website.

§ 4 Intellectual Property

1. Copyright

All rights to the elements available through gymiosport.com, including works protected under the Copyright and Related Rights Act of February 4, 1994, belong to Kraina OZE sp. z o.o. or other entities that have granted Kraina OZE sp. z o.o. appropriate licenses.

2. Scope of Customer Rights

The Customer has the right to use the content provided free of charge exclusively for their personal use and only to the extent necessary to use the Newsletter, without territorial restrictions. Any other use of this content, including copying, distributing, processing, or making it available to third parties, requires each time the express consent of the rights owner, issued in writing under penalty of nullity.

§ 5 Complaints

In the event of irregularities related to the functioning of the Newsletter, the Customer has the right to submit a complaint. Complaints should be sent electronically to the email address gymio@gymiosport.com.

Complaints are considered immediately, no later than within 14 days from the date of their receipt. To facilitate the complaint handling process, it is recommended that the Customer provides their first and last name, contact details, and a detailed description of the problem constituting the basis of the complaint.

§ 6 Termination of the Agreement

Termination of the Agreement by the Customer

The Customer has the full right to unsubscribe from the Newsletter at any time, without the need to provide a reason. The termination (cancellation of the agreement for the provision of the Newsletter) can be made by clicking the unsubscribe link located at the bottom of each email message sent as part of the Newsletter or by telephone contact, in the case of unsubscribing from the SMS Newsletter.

It is worth noting that unsubscribing from one communication channel (e.g., email) does not automatically result in unsubscribing from another channel (e.g., SMS). To completely unsubscribe from receiving the Newsletter, it may be necessary to undertake cancellation actions for both communication channels.

Termination of the Agreement by gymiosport.com

The owner of gymiosport.com, Kraina OZE Sp. z o.o., may terminate the agreement for the provision of the Newsletter service with a 14-day notice period in case of justified reasons for such decision. The owner is obligated to inform the Customer of the intention to terminate the newsletter agreement, providing the reason for such decision, with a 14-day advance notice, allowing the customer to review the message and possibly take appropriate actions.

In case of a gross violation of these Terms and Conditions, the owner of gymiosport.com may terminate the agreement for the provision of Newsletter services with a 7-day notice period.

gymiosport.com reserves the right to modify these Newsletter Terms and Conditions. Should any changes be made to the Newsletter Terms and Conditions, gymiosport.com will provide access to the updated version of the Terms by publishing it on the website of the Store and by sending a direct notification to the email registered by the Customer for the Newsletter subscription or via SMS to the phone number containing a link to the new version of the Terms, which will enable its review and saving. The new version of the Newsletter Terms and Conditions becomes effective 14 days after the notification of the changes was sent. The subscriber has the option to withdraw from the agreement for the provision of the Newsletter service within 14 days from the date of receiving information about the update of the Terms.

§ 7 Final Provisions

In matters not covered by these Newsletter Regulations, the relevant provisions of the law applicable in Poland shall apply.

Privacy Policy

Privacy Policy

gymiosport.com

Dear User!

Welcome to Gymiosport.com! We care about your privacy, so we make every effort to ensure you feel safe while using our services. This document contains key information about the processing of your personal data and the use of cookies on our site. The policy was developed with GDPR - General Data Protection Regulation in mind.

Privacy Policy Contents:

§ 1 Personal Data Administrator

§ 2 Your Rights

§ 3 Personal Data and Privacy

§ 4 Data Publishing

§ 5 Analytical Activities

§ 6 Data Security

§ 7 Cookies

§ 8 External Services / Data Recipients

§ 9 Transfer of Personal Data to Countries Outside the European Union

§ 1 Personal Data Administrator

The Personal Data Administrator of the Store's Customers is Kraina OZE sp. z o.o., registered at the address: ul. Żmigrodzka 242D, 51-131 Wrocław, registered in the National Court Register by the District Court for Wrocław-Fabryczna, VI Commercial Division of the National Court Register under number 0000765577, VAT ID: 8952198367, REGON: 381975143, share capital: 260,000 PLN.

If you want to contact us regarding the processing of your personal data, write to us at the email address: gymio@gymiosport.com

§ 2 Your Rights

You have the right to request:

- access to your personal data, including receiving a copy of your data (Article 15 GDPR or - if applicable - Article 13(1)(f) GDPR),

- rectification of data (Article 16 GDPR),

- erasure of data (Article 17 GDPR),

- restriction of processing (Article 18 GDPR),

- portability of data to another controller (Article 20 GDPR).

You also have the right to:

- object at any time to the processing of your data:

for reasons related to your particular situation - against the processing of personal data concerning you, based on Article 6(1)(f) GDPR (i.e., on legitimate interests pursued by us) (Article 21(1) GDPR);
if personal data are processed for direct marketing purposes, to the extent that the processing is related to such direct marketing (Article 21(2) GDPR).

- withdraw consent to the processing of data at any time,

Contact us if you wish to exercise your rights. You can express your objection to our use of cookies (which you will read about below) through the appropriate browser settings.

If you believe that your data is being processed unlawfully, you can file a complaint with the President of the Personal Data Protection Office.

§ 3 Personal Data and Privacy

Below, you will find detailed information about the processing of your data, depending on the actions you take.

1. Placing an Order in the Store

For what purpose?
To fulfill your order
On what basis?
Sale agreement (Article 6(1)(b) GDPR)	Legal obligation related to accounting, requiring us to process your personal data (Article 6(1)(c) GDPR)
How long?
For the duration of the above-mentioned agreement	Until the expiration of the legal obligation related to accounting that rests on us
Additionally, your data will be processed until the expiry of the period in which claims can be pursued - by you or by us (more information on this can be found in the last table of this section)
What happens if you do not provide the data?
You will not be able to place an order

2. Creating an Account (registration) in the Store

For what purpose?

Fulfillment of the agreement for providing the account management service in the Store

On what basis?

Service provision agreement (Article 6(1)(b) GDPR)

How long?

Until the account is deleted by you or by us upon your request

Additionally, your data will be processed until the expiry of the period in which claims can be pursued - by you or by us (more information on this can be found in the last table of this section)

What happens if you do not provide the data?

You will not be able to create an account and use its features, such as viewing order history or checking order status.

3. Contacting us (e.g., to ask a question)

For what purpose?
Handling your inquiries or reports
On what basis?
Agreement or actions taken at your request, aimed at concluding it (Article 6(1)(b) GDPR) – in case your inquiry or report concerns a contract to which we are or may be a party	Our legitimate interest, which involves processing your data for the purpose of communicating with you (Article 6(1)(f) GDPR) – if your inquiry or report is not related to a contract
How long?
For the duration of the agreement binding us or – if the contract is not concluded - until the expiry of the period for pursuing claims – see the last table of this section*	Until the expiry of the period for pursuing claims – see the last table of this section - or until we consider your objection to processing*
Additionally, your data will be processed until the expiry of the period in which claims can be pursued - by you or by us (more information on this can be found in the last table of this section)
What happens if you do not provide the data?
We will not be able to respond to your inquiry or report

* Depending on which is applicable in a given case and which occurs first

4. Browser settings or other similar actions allowing for analytical activities

For what purpose?

Analysis of the way you use and navigate through the Store's website, in order to adapt the site to the needs and behavior of users (more on this can be found in the "Analytical Activities" and "Cookies" sections of the Privacy Policy)

On what basis?

Our legitimate interest in processing data for the above-mentioned purpose (Article 6(1)(f) GDPR)

How long?

Until the expiration or deletion by you of the cookies used for analytical purposes*

What happens if you do not provide the data?

We will not take into account your preferences regarding the use of the Store in our work on its development

* Depending on which is applicable in a given case and which occurs first

5. Expressing your consent to receive marketing and informational content from us (e.g., information about special offers), using the blog

For what purpose?

Sending of marketing information, especially special offers, blog posts

On what basis?

Your consent to our marketing activities (Article 6(1)(a) of the GDPR)

How long?

Until the withdrawal of your consent – remember, you can withdraw your consent at any time. Data processing until the withdrawal of your consent remains lawful

Additionally, your data will be processed until the expiry of the period in which it is possible to pursue claims – by you or by us (more information on this can be found in the last table of this section).

What happens if you do not provide the data?

You will not receive our marketing materials, including information about our special offers and blog posts

6. Newsletter subscription

For what purpose?

Sending of the newsletter

On what basis?

Agreement for the provision of the newsletter dispatch service (Article 6(1)(b) of the GDPR)

How long?

Until the moment you unsubscribe from our newsletter

What happens if you do not provide the data?

You will not have the opportunity to receive information regarding the Store and our services

7. Taking action or omitting actions that may lead to the emergence of claims related to the Store or our services.

For what purpose?

Establishing, pursuing, or defending potential claims related to the concluded contract or provided services

On what basis?

Our legitimate interest, consisting of the processing of personal data for the purpose indicated above (Article 6(1)(f) of the GDPR)

How long?

Until the expiry of the limitation period for claims or until we consider your objection to processing*

What happens if you do not provide the data?

The inability to establish, pursue, or defend claims

* Depending on which is applicable in a given case and which occurs first

§ 4 Publishing Data

If you decide to publish a comment, its content and your signature will be visible to other users of the Store.

We do not disclose your email address to other users – unless you do it yourself.

§ 5 Analytical Activities

Within the Store, we conduct analytical activities aimed at increasing its intuitiveness and accessibility – in relation to you, this will take place if you allow such activities. As part of the analysis, we will consider the way you navigate through the Store – i.e., how much time you spend on a particular subpage or which places in the Store you click on. This allows us to adjust the layout and appearance of the Store and the content posted in it to the needs of Users.

§ 6 Data Security

In processing your personal data, we apply organizational and technical measures in accordance with relevant legal regulations, including the use of connection encryption with an SSL certificate..

§ 7 Cookies

Our Store, like most websites, uses so-called cookies.

These files:

are stored in the memory of your device (computer, phone, etc.);
do not cause changes to your device's settings

In the Store, cookies are used for the purposes of:

remembering your session
statistical
marketing
providing Store functionalities

To learn how to manage cookies, including how to disable their support in your browser, you can use your browser's help file. You can access this information by pressing the F1 key in your browser. Additionally, appropriate instructions can be found on the following pages, depending on the browser you use:

Below you will find information about the functions of the cookies processed by us and their validity period.

cookie name	cookie validity period	cookie function
_ga	2 years	tracking store traffic for statistical purposes
_gid	1 day	tracking store traffic for statistical purposes
__cfduid	1 month	essential for the smooth operation of the service
lastProducts-pl_PL	2 years	tracking store traffic for statistical purposes

Using the appropriate options of your browser, you can at any time:

delete cookies,
block the use of cookies in the future.

In such cases, we will no longer process them.

More information about cookies can be found on Wikipedia

§ 8 External Services / Data Recipients

We use the services of external entities that support us in conducting our activities. We entrust them with your data for processing – these entities process data exclusively on our documented instructions.

Below you will find a list of the recipients of your data::

Activity	Data Recipients	Transfer of Data outside the European Union
any action related to the Store	dhosting.pl Sp. z o.o.	does not occur
staying on the Store's website with settings allowing for analytical activities	Google LLC	tak – Stany Zjednoczone Ameryki **
placing an order in the Store	mBank Payment gateway Paynow	does not occur
	the entity providing the delivery of goods – unless you have chosen the option of personal collection	does not occur
	BaseLinker Sp. z o.o.	does not occur
	InsERT S.A.	does not occur
	Google LLC	yes – United States of America **
	Ekonomicus BR Sp. z o.o. - Accounting office	does not occur
participating in a satisfaction survey regarding our services or products	entities enabling the posting of reviews about the Store or products and their comparison	does not occur
contacting us (e.g., asking a question)	dhosting.pl Sp. z o.o.	does not occur

Additionally:

relevant public authorities to the extent that we are obliged to provide them with data.

§ 9 Transfer of Personal Data to Countries outside the European Union

** In connection with the above, your personal data may also be processed by entities outside the European Union. An appropriate level of protection of your data, including through the application of appropriate safeguards, is ensured by:

the use of standard data protection clauses adopted by the European Commission, as referred to in Article 46(2)(c) of the GDPR.

Store Regulations

Store Regulations

gymiosport.com

Table of Contents:

§ 1 Definitions

§ 2 General Provisions

§ 3 Rules of Using the Store

§ 4 Orders

§ 5 Delivery

§ 6 Payments

§ 7 Right to Withdraw from the Agreement

§ 8 Complaints

§ 9 Out-of-Court Complaint and Redress Procedures

§ 10 Personal Data Protection

§ 11 Final Provisions

Attachment No. 1: Withdrawal Form

§ 1 Definitions

Regulations - this set of rules organizing the principles of using the Store by Customers.

Consumer - a natural person entering into an Agreement through the Store, not directly related to their business or professional activity.

Entrepreneur with Consumer Rights - a natural person entering into a civil law agreement through the Store, directly related to their business activity, when the content of this Agreement indicates that it does not have a professional character for this person, arising in particular from the subject of their business activity, disclosed under the provisions on the Central Registration and Information on Business. For the purposes of these Regulations, it is assumed that in the absence of differentiation of the indicated two groups of entities, the Regulations refer both to Consumers and Entrepreneurs with Consumer Rights.

Client - a natural person who has reached at least 13 years of age (provided that they have obtained the consent of a legal representative), a legal person, and an organizational unit not being a legal person, to which specific provisions grant legal capacity, using the Services provided by the Store.

Order Form - a service available on the Store's website, through which the Client can make a purchase, in particular by adding Goods to the Cart and specifying some of the Sales Agreement conditions, including the method of delivery and payment.

Cart - a component of the Store, where the Goods selected by the Client are visible, and where the Client has the opportunity to determine and modify the Order data, including the quantity of purchased Products.

Store - an online service, owned by the Seller, available at the domain: gymiosport.com, through which the Client can purchase Goods or Products from the Seller.

Seller - Kraina OZE Sp z o.o., located at: Żmigrodzka 242D, 51-131 Wrocław, entered in the register of entrepreneurs of the National Court Register, maintained by the District Court for Wrocław-Fabryczna in Wrocław, VI Economic Department of the National Court Register, under the number KRS: 0000765577, NIP: 8952198367, REGON 381975143, offering sales via its website as part of its business or professional activity..

Goods - a movable item that is the subject of trade between the Store and the Client, the conditions of sale are specified in the Order Form.

Goods with Digital Elements - goods containing digital content or digital service or connected with them in such a way that the lack of digital content or digital service would prevent its proper functioning.

Product - any goods or service, including real estate, digital services, and digital content, as well as rights and obligations.

Agreement - a distance sales agreement of Goods or Products concluded by the Client through the Store, usually via the Order Form.

Order - a declaration of intent by the Client, aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of goods.

Client Account - a function of the Store (service provided electronically), thanks to which the Buyer can register their individual account in the Store.

§ 2 General Provisions

1. The online store: gymiosport.com, operating at the address: gymiosport.com, is run by: Kraina OZE Sp z o.o., located at Żmigrodzka 242D, 51-131 Wrocław, operating under the NIP number: 8952198367, REGON: 381975143.

2. These Internet Store Regulations define the rules for making purchases in the online store gymiosport.com, in particular the principles and procedure for concluding distance sales agreements through the Store, as well as the complaint procedure and the procedure for withdrawing from the agreement by the Consumer.

3. In terms of Services provided electronically, these Regulations are the regulations referred to in Article 9 of the Act on Providing Services by Electronic Means of July 18, 2002 (Journal of Laws of 2020, item 344, as amended).

4. The Regulations are addressed to all Store Clients. All Clients are obliged to familiarize themselves with the provisions of the Regulations before making a purchase.

5. Every Client is obliged to adhere to the provisions of the Regulations. Sales are conducted based on the version of the Regulations in force at the time of placing the order.

6. Every Client has the opportunity to familiarize themselves with the Regulations at any time by clicking on the hyperlink "Store Regulations" on the Store's website: gymiosport.com. The Regulations can be downloaded and printed at any time.

7. All information contained on the Store's website: gymiosport.com, relating to products (including prices), does not constitute an offer within the meaning of Article 66 of the Civil Code of April 23, 1964 (Journal of Laws of 2023, item 1610, as amended), but an invitation to enter into an agreement, in accordance with Article 71 of the Civil Code of April 23, 1964 (Journal of Laws of 2023, item 1610, as amended). By sending the Order Form, the Client submits an offer to buy and deliver the indicated Goods or Service at the price and under the conditions specified in the description.

§ 3 Rules of Using the Store

1. To use the Store's Services, it is necessary to have devices that allow access to the Internet and a web browser that enables the display of web pages, as well as providing an email address, allowing the sending of information regarding the execution of an order.

2. The ability to place an order in the Store does not require registration of a Client Account. The Client has the option to make a purchase without registration after reading and accepting the Regulations.

3. To register a Client Account in the Store, it is enough to fill out the registration form available on the page and accept the Regulations by providing the required personal data.

4. In the event that the Client violates the Regulations, especially by providing false data during registration, infringing the personal rights of other persons, or acting in a manner considered by the Store to be illegal or against the rules of using the Internet, the Store has the right to immediately block the Client's access to the Store or its part.

5. A person whose access to the Store has been blocked may not register again without the Store's consent.

6. The Store ensures the security of data and communication by applying appropriate technical and organizational measures aimed at protecting against unauthorized access or modification of data by third parties.

7.The Client is obliged to:

- not transmit content prohibited by law, e.g., inciting violence, defamatory, infringing the rights of third parties,

- use the Store in a manner that does not disrupt its functioning,

- avoid actions such as sending spam,

- use the Store without hindering access to other clients and with respect for the good name of the Store,

- use the Store's content exclusively for personal use,

- comply with Polish law, the terms of the Regulations, and generally accepted rules of using the Internet.

§ 4 Orders

1. The price given in the order represents the total value that the Client is obligated to pay, including the due tax (gross price). The Seller points out that the total price of the order consists of the price for the goods indicated in the Store and, if applicable in a given case, the costs of delivery of the goods and selected additional services.

2. If the Client is required to make a payment exceeding the agreed price, described in the previous paragraph, the Store will immediately inform the Client of this fact, explaining the reason for the price difference. The Client will be charged additional costs only after obtaining the Client's explicit consent.

3. The Seller reserves the right to change the prices found in the Store, introduce new Products for sale, conduct and withdraw promotional campaigns, or make changes to them, in accordance with the applicable legal regulations.

4. In case of introducing a promotion, the Store informs Clients about the lowest price of the Product from the last 30 days. If the Product has been on sale for less than 30 days, the price before the promotion is the lowest price since the introduction of the Product to the Store. This information is presented next to the promotional price of the Product.

5. Orders from Clients are accepted via the Order Form sent through the website: gymiosport.com or via email to the address: gymio@gymiosport.com, 7 days a week, 24 hours a day.

6. Placing an order for a Product is done by selecting the Product of interest, clicking the "ADD TO CART" button located next to the Product description, and then, from the "CART" section in the Store tab, filling out the Order Form, including the choice of delivery method and payment or selecting the option to pay on delivery, if such an option is available for the selected Product, and then clicking the purchase confirmation.

7. After placing an order, the Client receives an order confirmation to their email address provided in the Order Form.

8. After the Client receives confirmation of the acceptance of the offer, the process of order fulfillment by the Seller begins. The start of the order fulfillment process depends on the selected payment method:

a) In the case of placing an order with payment via electronic payment systems, the fulfillment process begins at the latest on the next business day after the order and payment are made.

b) In the case of placing an order with the option of payment on delivery, the fulfillment process begins at the latest on the next business day after the order is confirmed by the Seller.

c) In the case of placing an order with payment by traditional transfer - it begins at the latest on the next business day after the payment for the placed order is credited to the Store's bank account.

9. Orders placed in the Store are processed during the Store's working hours (on business days, from Monday to Friday, from 8:00 AM to 6:00 PM). Orders placed on business days after 6:00 PM, on Saturdays, Sundays, or holidays, will be processed the next business day.

10. The Client will receive a message about the commencement of the order fulfillment, which is understood as the Seller's declaration of acceptance of the offer. From the moment it is received by the Client, a Sales Agreement is concluded.

11. The sale is considered completed on the day the goods are handed over to the courier company or directly to the Client in the case of personal collection.

12. A VAT invoice is issued for every order. (Article 106b(3) of the Act of March 11, 2004, on Goods and Services Tax, Journal of Laws of 2023, item 1570, as amended).

13. Available means of communication between the Client and the Store are:

a) Email - gymio@gymiosport.com

b) Telephone - 71 727 62 69

c) Correspondence address - Żmigrodzka 242D, 51-131 Wrocław

d) Address for the purpose of exercising the right of withdrawal: Żmigrodzka 242D, 51-131 Wrocław

14. The Seller verifies the authenticity of reviews submitted by Clients who have purchased Products in the Store. The Store may provide buyers with a link where they can post their review.

§ 5. Delivery

1.Order shipment in the Store is carried out via a courier company.

2. Orders placed in the Store are shipped only on business days.

3. The waiting time for a package usually amounts to 2-3 days. The waiting time includes the order processing time, which is the compilation of Products for the order, and the estimated delivery time, which is 24 hours for Poland. For goods with a pre-order option, the estimated waiting time for order fulfillment is provided on the Product page.

4. The Seller is not responsible for delays caused by the carrier.

5. Upon receiving the package delivered by the courier, the Client should carefully check the content and completeness of the package, the condition of the external packaging, and the condition of the ordered Product in the presence of the courier. In case of damage to the package, the Client should prepare a damage report together with the courier, in two identical copies signed by the Client and the courier.

6. There is an option for personal collection of the ordered Product from the warehouse at the address: Żmigrodzka 242D, 51-131 Wrocław on business days between 9:00 AM and 3:00 PM.

7. Delivery costs depend on the Product and are indicated at the time of placing the Order.

§ 6. Payments

1. Within the operation of the Store, the following payment methods are available:

- by transfer, to the bank account number 48 1050 1575 1000 0090 3283 9186

- through payment platforms: PayNow,

- using cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.

- cash on delivery – by card or cash upon receipt of the package;

2. Detailed rules and conditions for making payments through banks or other available services are specified by the appropriate regulations of the relevant banks and services.

3. The Seller informs that in the case of some payment methods, due to their specificity, payment for the order by this method is possible only directly after placing the order.

4. A Client who has chosen the option of payment by transfer is obliged to pay the fee for the placed order within five business days from the date of the order. Otherwise, the Seller's offer is not binding. In the payment title, it is sufficient to provide the number of the order being placed. There is an option to extend the payment deadline, provided that the Store's service is informed in advance by email or phone about this fact.

5. A Client making purchases in the Store accepts the use of electronic invoices by the Seller. The Client has the right to withdraw their acceptance.

6. In the event of a need to refund funds for a transaction made by the Client with a payment card, the seller will make the refund to the bank account assigned to the Client's payment card.

§ 7. Right to Withdraw from the Agreement

1.In accordance with the Act of May 30, 2014, on consumer rights (Journal of Laws of 2020, item 287, as amended), a Consumer or Entrepreneur with Consumer Rights may withdraw from the Agreement regarding Products purchased in the Store without giving any reason, by submitting an appropriate written statement within fourteen (14) days from the day the Goods were received by the Consumer. This deadline is considered met if the Consumer or Entrepreneur with Consumer Rights sends the statement before its expiry.

2. A Consumer or Entrepreneur with Consumer Rights may withdraw from the Agreement by submitting a declaration of withdrawal to the Seller. A template of the declaration is Attachment 1 to these Regulations.

3. The declaration of withdrawal from the Agreement should be sent to the email address: gymio@gymiosport.com or delivered to the address: Żmigrodzka 242D, 51-131 Wrocław.

4. The person withdrawing from the Agreement is obliged to return the Goods to the Seller within fourteen (14) days from the day they withdrew from the Agreement. To keep the deadline, it is enough to send the Goods back before its expiry.

5. The person withdrawing from the Agreement bears only the direct costs of returning the Goods.

6. The return of the Goods should be made to the Seller's address: Żmigrodzka 242D, 51-131 Wrocław.

7. The Seller, within fourteen (14) days from the day of receiving the declaration of withdrawal from the Agreement, will refund all payments made by the person withdrawing from the Agreement, including the cost of delivering the Goods, but the refund will not be made before receiving the Goods back or receiving proof of its return from the person withdrawing from the Agreement.

8. If the person withdrawing from the Agreement chose a method of delivery of the Goods other than the cheapest one offered by the Seller, the Seller is not obliged to refund any additional costs incurred by the person withdrawing from the Agreement.

9. The Seller is obliged to make the refund using the same method of payment that was used by the person withdrawing from the Agreement.

10. The person withdrawing from the Agreement is responsible for any decrease in the value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

11. The right to withdraw from the Sales Agreement does not apply to a Consumer or Entrepreneur with Consumer Rights in relation to an Agreement:

a) where the object of the service is a non-prefabricated item, manufactured according to the Customer's specification or serving to satisfy their individualized needs;

b) where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline for withdrawing from the Agreement;

12. The right to withdraw from a distance contract is available to Consumers and Entrepreneurs with Consumer Rights.

§ 8. Complaints

1. Complaints are considered based on the warranty for physical and legal defects of the Product, in accordance with the Civil Code, particularly articles 556 to 576.

2. Complaints regarding Products can be reported:

a) in writing, to the Seller's address: Żmigrodzka 242D, 51-131 Wrocław;

b) by email, to the email address: gymio@gymiosport.com

3. The complaint notification should include:

- the device's details (name, type, and model),

- the serial number of the device,

- the complainant's details along with contact information,

- the purchase date of the device and the invoice number or order number,

- the date of complaint submission and the date the defect was discovered,

- a precise description of the defect and the content of the demand,

- the Client's preferences regarding the way of handling the complaint (price reduction, product exchange, repair, replacement, return of the product).

To expedite the service, the following can be attached to the complaint notification:

- proof of purchase of the device,

- photos and videos showing the reported problem.

4. The Client will be informed about further steps related to the complaint procedure by email to the address provided by the Client or by phone.

5. The complaint will be considered within 14 days from the date of its submission.

6. The above provisions do not exclude the possibility of the Seller providing a warranty for the purchased Products, which is provided for in a separate warranty regulation.

§ 9 Out-of-Court Complaint and Redress Procedures

1. In the event that the complaint procedure does not yield the result expected by the Consumer, the Consumer may use, among others:

- mediation conducted by the appropriate local Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. A list of Inspectorates is available at:

https://www.uokik.gov.pl/wazne_adresy.php#faq595.

- the assistance of the appropriate local permanent amicable consumer court, operating at the Provincial Inspectorate of Trade Inspection, to which an application for the case to be considered by the amicable court should be submitted. As a rule, the procedure is free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.

- free assistance from a city or county consumer ombudsman.

- the Online Dispute Resolution (ODR) platform, available at: http://ec.europa.eu/consumers/odr/.

2. This chapter titled "Out-of-court dispute resolution" does not apply to Entrepreneurs with Consumer Rights.

§ 10 Personal Data Protection

1. By placing an order, the Client consents to the processing of their personal data provided, for the purpose of executing and handling the order, by the Seller, who is also the administrator of personal data, in the sense of Article 7 of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), Official Journal of the European Union L 119, May 4, 2016, pages 1–88.

2. The administrator of personal data provided by the Client while using the Store is the Seller.

3. Personal data in the Seller's database are not transferred to entities that do not participate in the execution of the Agreement.

4. In accordance with Article 15 of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), Official Journal of the European Union L 119, May 4, 2016, pages 1–88, the Client has the right to access their personal data and may request their correction or deletion. The Seller provides each Client with the right to control the processed personal data.

5. The provision of personal data is voluntary, however, refusal to consent to the processing of personal data prevents the fulfillment of the Client's order.

6. Detailed information on personal data and privacy protection is contained in the "Privacy Policy" section on the Store's website.

§ 11 Final Provisions

1. The Regulations define the rules for concluding and executing the Sales Agreement for Products listed on the Store's website.

2. The sales agreement is concluded between the Client and the Seller.

3. The Regulations are available to all Clients in electronic form on the Store's website: gymiosport.com, under the "Store Regulations" tab.

4. Matters not regulated by these Regulations are subject to the relevant provisions of generally applicable law.

5. The Regulations do not exclude or limit any rights of the Client who is a Consumer, which are granted to them by the mandatory provisions of the law of the Consumer's country of origin. In case of a conflict between the provisions of the Regulations and the mandatory provisions of the law of the Consumer's country of origin, granting consumers rights, the provisions of the law shall prevail.

6. Provisions of the Regulations that are less favorable to the Consumer than the provisions of the Act of May 30, 2014, on consumer rights (Journal of Laws of 2020, item 287, as amended) are void, and the provisions of the Act are applied instead.

7. Should any of the provisions of these Regulations be or become invalid or ineffective, the validity of the entire Regulations in the remaining part remains unaffected. In such a case, the Parties will replace the invalid or ineffective provision with another that most closely reflects the intended economic goal. This also applies to any gaps in the Regulations.

Attachment 1: Withdrawal Form from the Agreement by the Consumer or Entrepreneur with Consumer Rights

Location: ___________, Date: __________ r.

Consumer/Entrepreneur with Consumer Rights:

Name and Surname: ____________________________

Address: _____________________________________

E-mail: _______________________________________

Phone: _______________________________________

Entrepreneur:

Name: Kraina Oze sp. z o.o.

Address: Żmigrodzka 242D, 51-131 Wrocław

WITHDRAWAL FORM FROM THE AGREEMENT BY THE CONSUMER OR ENTREPRENEUR WITH CONSUMER RIGHTS

Hereby, acting under Article 27 of the Act of May 30, 2014, on consumer rights (Journal of Laws of 2020, item 287, as amended), I/we inform about my/our withdrawal from the agreement concluded on _______________________, involving:

___________________________________________________________________________________________________________________________________________________________________________________________________________________________

In connection with the above, I kindly request the return of the following amount of money resulting from the withdrawal from the agreement: _______________ PLN (in words: _________________________________________________), which should be transferred to the following bank account number: ________________________________________________________________________.

Instruction:

The Consumer, as well as the Entrepreneur with Consumer Rights, has the right to withdraw from the Agreement within 14 days without stating any reason, and in the case of an Agreement concluded during an unarranged visit at the Consumer's residence or habitual stay or during a trip - within 30 days. The deadline for withdrawing from the Agreement expires after 14 days from the day of concluding the Agreement or on which the Consumer came into possession of the goods/batch of goods or part or on which a third party, other than the carrier and indicated by the Consumer, came into possession of the goods/batch or part, and in the case of an Agreement concluded during an unarranged visit at the Consumer's residence or habitual stay or during a trip - after 30 days from the day of coming into possession of the goods/batch of goods. To exercise the right to withdraw from the Agreement, the Consumer must inform the Seller, i.e., gymiosport.com, at the address: Żmigrodzka 242D, 51-131 Wrocław, via email: gymio@gymiosport.com, of their decision to withdraw from the Agreement by an unequivocal statement sent by traditional mail or email. The Consumer may use the model withdrawal form attached to these Regulations, which is not obligatory. The deadline is considered met if the Consumer sends information concerning exercising the right to withdraw from the Agreement before the deadline to withdraw from the Agreement. The Consumer should return or hand over the Product to the Seller, at the address: Żmigrodzka 242D, 51-131 Wrocław, promptly, and in any event not later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the Agreement. The deadline is considered met if the Consumer sends back the Product before the expiry of the 14-day period. In the event of withdrawal from the Agreement, the Seller returns to the Consumer all payments received from the Consumer, including the costs of delivering the Product (except for additional costs resulting from the Consumer's choice of a type of delivery other than the cheapest standard delivery method offered by the Seller), immediately, and in any event not later than 14 days from the day on which the Seller was informed about the decision to exercise the right to withdraw from the Agreement. The Seller may withhold the reimbursement until the Product is received back, or until the Consumer provides proof of its return, whichever occurs first. The Seller will carry out such reimbursement using the same means of payment as used for the initial transaction unless the Consumer has expressly agreed otherwise; in any event, the Consumer will not incur any fees as a result of such reimbursement.

__________________

(Consumer's/Entrepreneur with Consumer Rights' signature)